On Windows, we recommend you use the free PuTTY SSH client and its related tools (see links below). PuTTYgen [http://www.ceda.ac.uk/help/users-guide/ssh-keys/#ref:puttygen] allows you to generate an SSH key pair. You can save the private key on your machi...

In order to whitelist an IP in CSF Firewall, login to WHM and choose CONFIGSERVER SECURITY&FIREWALL, from the next screen you'll be able to block or allow IP's as well as change the CSF configuration (not recommended).

If you have either a Multi Domain, Professional or Business packge then you have the facility to host more than one website on your hosting space. To do this, follow these steps: 1) Order the domain name (you can do this directly at nativespace.com)...

You can downgrade your hosting package at any time, so long as your disk space and bandwidth usage are within the limits of the new package. Please contact support@nativespace.co.uk so that we can arrange the downgrade for you with no disruption to your s...

You can purchase addons for your hosting package from your client area https://www.nativespace.com/clients [https://www.nativespace.com/clients]

UPGRADES: You can upgrade your hosting package at any time in your My Nativespace area (http://www.nativespace.com/clients) All upgrade payments are pro-rata, worked out as the difference between the old package and the new package price to the nearest...

A WORDPRESS INSTALLATION CAN GET HACKED DUE TO A NUMBER OF REASONS: * Outdated patches: Always keep your wordpress updated to the latest version * Unsafe plugins: external code like the timthumb plugin can allow for a website to get hacked because of...

Pageant [http://www.ceda.ac.uk/help/users-guide/ssh-keys/#ref:pageant] is an SSH Authentication Agent for Windows. You can load your SSH private key(s) into Pageant and when you attempt to make external SSH connections using PuTTY (and certain other tools...

This guide lists a collection of performance optimisations for running magento, this guide is not guaranteed to produce the best results and should be used as a general guide on how to optimise magento performance, results may vary. Please implement ste...

To test your website with your own domain name before DNS propagation has completed, you can use your local computer's HOSTS file. Your computer will use the entries in your HOSTS file before it looks up the DNS information for your domain. This article c...

In order to minimise the chance of any possible disruption to your service whilst switching from your current host to nativespace, there are a set of steps you can follow to ensure the smoothest changeover: a) Order the package with nativespace, and cho...